Some situations are viewed in black and white; right and wrong. Yet, many people think situations also have a grey area where solutions are not so easily discerned. This is about the choices people make, and the thought process they go through to arrive at decisions.
Consider: Submitted for Discussion
You’re putting your house up for sale. Before listing it with a realtor, you fix a few things and have a contractor do a big repair. They say they will do a quality job, and you agree to their price.
All seems to go smoothly with the contractor. The repair work gets done, you pay the contractor, and soon you have your house on the market.
With the housing market doing pretty well, and your property being desirable, it sells within a few months. The papers get signed, and the potential buyer has an inspection done.
A few days later, your realtor tells you that the buyer wants you to fix something before closing. When you get the inspector’s report, you see that the fix that they want is the fix that you already had the contractor do! The inspector’s report points out several deficiencies in the work that was done; it is such shoddy workmanship that it needs to be repaired again.
You’re upset! You paid the contractor a good rate to make the repair. The contractor gave you lousy work instead.
In order to sell your home, you have to get the repair re-done. Do you think that you would hire someone new and hope for a better job?
Or, do you think that you would call the contractor that did the poor job and tell him to re-do it for free? If the contractor refused, would you try taking him to court to get some of your money back? Or, just give up and feel like you’d been robbed?
If you’ve had an experience where you paid a business but felt that they did a poor quality job? How long have you gone after them to make it right? A week? A month? A year?
Have you ever reported a business to the Better Business Bureau when you felt like you had been cheated or poorly served?