Lowe’s Announces Full-time Jobs in Wilkesboro NC

Lowe's hiring more than 1,700 US employees to provide personalized customer support. Source: Lowe's Companies, Inc.
Lowe's hiring more than 1,700 US employees to provide personalized customer support. Source: Lowe's Companies, Inc.

Lowe’s Hiring More Than 1,700 US Employees To Provide Personalized Customer Support, with Full-time roles Based in Indianapolis IN, Albuquerque NM, and Wilkesboro NC

By Ashley Glasser and Sarah Lively, Lowe’s Companies, Inc.

Each week, Lowe’s Companies, Inc. serves more than 17 million customers in stores, online, on the phone, in customers’ homes and on the jobsite. To continue helping customers wherever — and whenever — they need support, the company is hiring 1,700 full-time employees between February 15, 2017, and October 2017 to fill new customer support and central production office positions.

“While home improvement inspiration and product selection often begins online and progresses at the store, the work starts at home,” said Jennifer Weber, chief human resources officer. “We want to be there every step of the way as customers move this work forward, whether it’s answering questions for DIY customers or coordinating the work for them through installation services. The central production office and contact center employees who join the Lowe’s team will be part of our continued omni-channel journey to better serve customers.”

Lowe’s customer support centers are located in Indianapolis IN, Albuquerque NM, and Wilkesboro NC, enabling the company to provide localized customer support across the US Available customer support positions include representatives to assist the customers who call or email Lowe’s to process orders, schedule repairs or ask questions about specific products. Ideal candidates have computer proficiency and customer service experience.

In July 2016, Lowe’s launched a central production office out of its Indianapolis customer support center to provide customers with at-home installation services. Since its opening, the central production office has facilitated nearly 400,000 customer installations. To broaden this service to customers in the South, the company is expanding its central production office within its Wilkesboro customer support center.

Available central production office roles, which are based in Wilkesboro or Indianapolis, include service and production coordinators, field project specialists, supervisors and managers. Ideal central production office candidates have a broad knowledge of remodeling, project management and construction practices, as well as strong interpersonal skills.

The available positions per location are as follows (numbers are approximate):

Location

Available positions

Indianapolis

More than 500 customer support representatives
and central production office positions

Albuquerque

More than 500 customer support representatives

Wilkesboro

More than 600 customer support representatives
and central production office positions

 

Lowe’s full-time employees are eligible for a 10 percent employee discount, incentive programs, 401(k), discounted stock purchase plan, tuition reimbursement and paid time off for community volunteering.

In addition to full-time contact center and central production office roles, Lowe’s is also now hiring more than 45,000 seasonal employees across the US to support customer needs during the busy spring season.

To learn more about available positions in your area and apply online, visit jobs.lowes.com or your local Lowe’s store.

Lowe’s Companies, Inc. is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2015 sales of $59.1 billion, Lowe’s and its related businesses operate or service more than 2,355 home improvement and hardware stores and employ over 285,000 employees. Founded in 1946 and based in Mooresville NC, Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.

The town of Wilkesboro is the county seat of Wilkes County, North Carolina. The town is located west of Winston-Salem and north of Charlotte.

UA-43740140-1