City of Rocky Mount residents should exercise caution in response to aggressive calls regarding their utility bills.
There have been multiple reports recently regarding scammers who have called customers demanding payments over the phone while claiming to take the next step with disconnection of services if bills are not paid.
It is important to note that the city of Rocky Mount Business Services Center uses an automated calling system to remind customers of payments that are past due. However, this automated call will not provide the payment amount and due date. City of Rocky Mount employees willnever demand immediate payment over the phone, nor ask a customer to meet them for payment. The automated calling system telephone number is 1.866.288.7608.
The Business Services Center is closed on weekends and does not send text message alerts regarding disconnections or payments.
City of Rocky Mount customers who suspect they have received a call from a scammer are urged to hang up immediately and call 252.972.1250 to reach a Customer Service representative and verify whether the city is attempting to contact them.
Customers are also urged not to share any personal information with the scammers nor return any phone calls.
If customers wish to pay their utility bills electronically, they may use the city’s online services at infinitylink.rockymountnc.gov by logging in to their unique utility account to make the payment.
Source: Tameka Kenan-Norman and Jessie Nunery, City of Rocky Mount
Ed. Note: Emphasis added.