Delta Air Lines Operations Are Up Again Following Outage

**UPDATED**

In a statement issued August 8, 2016, Delta Air Lines said that it had experienced a computer outage that impacted flights scheduled for the morning.

Delta advises travelers to check the status of their flights this morning while the issue is being addressed.

A power outage in Atlanta, which began at approximately 2:30am (ET), has impacted the airline’s computer systems and operations worldwide, resulting in flight delays.

In an updated Monday morning, Delta clarified that they had cancelled approximately 300 flights due to a power outage impacting Delta operations systemwide. As of 10:30am (ET), Delta operated 800 of its nearly 6,000 scheduled flights. While systems are improving and flights are resuming, delays and cancellations continue.

A travel waiver is in effect (www.delta.com/content/www/en_US/traveling-with-us/advisories/system-outage.html).

Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist. There may also be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport.

A company statement initially said that they are aware that flight status systems, including airport screens, are incorrectly showing flights on-time.

The airline issued an apology as they worked behind-the-scenes to resolve their system issues.

What Customers Need to Know

The loss of power at Delta earlier today has impacted Delta operations worldwide. As of 1:30pm (ET) the airline had cancelled 450 flights, while nearly 1,700 flights had been dispatched. Systems are improving and flights are resuming, but delays and cancellations continue.

“We’re sorry for what customers are experiencing as we work to get our operation back on track,” said Gil West, COO.

In the meantime, here are some things to know:

  1. If you’ve been notified that your flight has been changed or rebooked, your original boarding pass will work at the gate for your new flight.
  2. Customers can now check the status of their flight and conduct some rebooking options on delta.com of through the Fly Delta App.
  3. If your flight is cancelled or significantly delayed, you are entitled to a refund. Even if your flight is not cancelled, you may make a one-time change to your ticket without fee. See details here.
  4. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
  5. Unaccompanied Minors that have not yet begun their travel today will not be accepted for their flights. These customers will be able to rebook without fees for a later date.

About Delta

Delta Air Lines serves nearly 180 million customers each year. Delta and the Delta Connection carriers offer service to 337 destinations in 62 countries on six continents. Headquartered in Atlanta, the airline employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft, and has invested billions of dollars in airport facilities, global products and services, and technology to enhance the customer experience in the air and on the ground.

Further updates will be available on news.delta.com.

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About Kay Whatley 2302 Articles
Kay Whatley serves as Editor and Reporter with The Grey Area News. Kay is a published author with over 20 years of experience in the publishing industry. Kay Whatley is wife to Frank Whatley, founder of The Grey Area™ newspaper and The Grey Area News online news website.